We understand that sometimes returns are necessary, and we want to ensure a hassle-free experience when it comes to returning your purchased CeraVe products.

Our return policy is designed to be straightforward and transparent, offering you peace of mind when shopping with us. Please take a moment to review the guidelines below:

Eligibility:
Our return policy applies only to products purchased directly from cerave.us.com. If you have purchased CeraVe products from other retailers, please refer to their respective return policies.

Timeframe:
You have 30 days from the date of purchase to initiate a return for eligible items.

Condition of the Product:
To be eligible for a return, the product must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been used or tampered with due to hygiene and safety concerns.

Return Process:
To initiate a return, please email our support team at cerave.usa.sales@gmail.com within the 30-day timeframe. Include your order details and the reason for the return so that we can assist you promptly.

Return Shipping:
The cost of shipping for returns will be borne by the customer unless there was an error on our part, or the product arrived damaged or defective.

Refunds:
Once we receive your returned item and verify its eligibility, we will process your refund within 3-5 business days back to your original method of payment.

Please note that certain items may not be eligible for returns due to their nature or specific manufacturer or health regulations.

For any further questions or concerns regarding our return policy, do not hesitate to contact us at cerave.usa.sales@gmail.com. Our dedicated support team is here to help you through the process.

Thank you for choosing cerave.us.com. We appreciate your trust and strive to provide you with the best possible customer experience.